Shipping policy

At Sacoch, all products are made on demand and shipped once production is complete. This approach allows us to reduce waste while offering custom-produced items tailored to each order.

ORDER PROCESSING & PRODUCTION

Once an order is placed and payment is confirmed:

The order enters production
Production times vary depending on the product type, variation, order volume, and season
Orders generally begin production within a few business days

Once production has started, orders cannot be modified or cancelled.

FULFILLMENT LOCATIONS

Sacoch works with multiple fulfillment facilities located in different regions worldwide.

The fulfillment location for each order is automatically determined based on:

The customer’s shipping address
The product type
The selected product variation (such as size, color, or material availability)

As a result:

Items in the same order may ship separately
Orders may ship from different countries or regions

This helps optimize delivery times and product availability.

SHIPPING TIMES

Shipping times are estimates only and are not guaranteed.

Estimated delivery times include:

Production time
Transit time after shipment

After the estimated delivery date, please allow up to five (5) additional business days for delays caused by:

Weather conditions
Carrier delays
Customs or border processing
High seasonal volumes
Other circumstances outside our control

Shipping delays alone do not qualify for refunds or replacements.

SHIPPING CARRIERS

Orders are shipped using reputable third-party carriers selected based on destination and logistics availability.

Once an order is handed over to the carrier, title and risk of loss pass to the customer.

SHIPPING COSTS

Shipping costs are calculated at checkout and depend on:

Product type
Destination
Shipping method selected

Shipping fees are non-refundable.

TRACKING INFORMATION

Tracking information is provided when available once the order ships.
Tracking updates are controlled by the carrier and may take time to appear or refresh.

CUSTOMS, DUTIES & TAXES

Orders shipped internationally may be subject to customs duties, taxes, or import fees imposed by the destination country or region.

These charges:

Are not included in product or shipping prices
Are the responsibility of the customer

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

Sacoch is not responsible for:

Orders delivered to incorrect or incomplete addresses
Delays or losses caused by address errors

If an order is returned due to address issues, reshipping fees may apply.

LOST SHIPMENTS

If tracking indicates that an order is lost in transit, please contact us within a reasonable time so we can investigate.

Any resolution is provided at our sole discretion and may include store credit only.

DAMAGED SHIPMENTS

If your order arrives damaged, please contact us promptly and include clear photos of the item and packaging.

At our sole discretion, we may:

Request additional information
Require the damaged item to be returned
Issue store credit only, in accordance with our Refund Policy

CONSUMER RIGHTS

Nothing in this Shipping Policy limits or excludes your rights under applicable Canadian consumer protection laws.

QUEBEC SHIPPING ADDENDUM (IF APPLICABLE)

For customers located in Quebec, the following additional terms apply, in accordance with the Consumer Protection Act (Quebec):

Any delivery date provided is an estimate, not a guaranteed delivery date
In the event of a significant delay, customers may contact us to request a review of their order
Where required by law, appropriate remedies may be provided

Nothing in this addendum limits statutory rights available to Quebec consumers.